Pine Credits and Consumption: How Your Balance Works
Learn how Pine credits are granted, spent, checked, and optimized across assistant conversations, calls, research, forms, follow-ups, and bill negotiation.
Credits are the fuel behind most Pine assistant work. When Pine chats with you, researches an issue, makes a call, fills out a form, files a dispute, books an appointment, or follows up, that work draws from your credit balance.
This guide explains how daily credits, plan credits, add-on credits, and bill negotiation usage fit together.
What Credits Are Used For
Credits are used for conversations with your Pine assistant and most requests, including research, calls, form submissions, follow-ups, disputes, refunds, bookings, and similar tasks.
The main exception is bill negotiation on Free and Pro Monthly plans. On those plans, bill negotiation uses percentage-based billing instead of credits. Pro Annual, Premium Monthly and Annual, and Enterprise Monthly and Annual use credits for bill negotiation, with no percentage fee, no hold, and no extra success-fee charge.
Daily Credits, Plan Credits, and Add-On Credits
Daily free credits make it easy to try Pine without immediately using your paid balance:
- New users receive 200 credits on signup.
- Pine grants 50 credits per day automatically on login.
- Daily credits accumulate up to 500 credits.
- Daily credits reset at 00:00 UTC.
- They are best for chatting with your assistant, quick requests, and testing Pine.
Plan credits reset at each renewal. Unused plan credits do not roll over. Add-on credits never expire and remain on your account even if you cancel.
Pine spends credits in this order: daily free refresh credits, then plan credits, then add-on credits. This preserves add-on credits for later because they never expire.
What Happens at Zero Credits
At a zero credit balance, your Pine assistant and most requests pause. To continue, upgrade your Free plan to a higher-tier plan or, if you are already subscribed, purchase an add-on pack.
Bill negotiation on Free and Pro Monthly uses percentage billing instead of credits, so a zero credit balance does not stop you from running bill negotiation on those plans.
How to Use Credits Efficiently
Give Pine the important details up front. Batch related requests when possible so the assistant can reuse context instead of repeating work. Be clear about acceptable outcomes, especially for negotiation tasks.
Actual usage varies by request type, tool usage times and duration, voice and call duration, research depth, retries, and follow-ups. Conversations with Pine AI Assistant (eg. Mia Grant) use credits per text message or voice duration. Requests involving voice call, phone calls or computer actions typically run 300 to 1,000 credits each.
Frequently Asked Questions
How do daily credits work?
New users receive 200 credits on signup. Pine grants 50 credits per day automatically on login. Daily credits accumulate up to 500 credits, reset at 00:00 UTC, and are best for chats, quick requests, and testing Pine.
What should I do if my daily credits did not refresh?
Check the reset time, which is 00:00 UTC, and make sure you logged in after the reset. If the credits still do not refresh, contact support with your account email.
Do monthly plan credits roll over?
No. Plan credits reset at each renewal. Unused credits do not carry over. Add-on credits never expire.
For example, if Pro grants 6,000 credits per month and you use 5,500 before renewal, the remaining 500 expire and the next cycle starts fresh at 6,000.
What's the spend order for credits?
Pine spends daily free refresh credits first, then plan credits, then add-on credits. This preserves add-on credits for later because they never expire.
What can Free credits be used for?
Free credits work for conversations with your Pine assistant and most requests, including research, calls, form submissions, follow-ups, disputes, refunds, and bookings. The exception is bill negotiation on Free and Pro Monthly plans, which uses percentage billing instead.
I have credits, but they were not used for bill negotiation. Why?
On Free and Pro Monthly plans, bill negotiation uses percentage-based billing instead of credits. The 25% success fee is charged only after savings are confirmed. To use credits for negotiation instead, switch to Pro Annual, Premium Monthly or Annual, or Enterprise Monthly or Annual.
What happens at a zero credit balance?
At zero credits, your Pine assistant and most requests pause. To continue, upgrade your Free plan or purchase an add-on pack if you are already subscribed. Bill negotiation on Free and Pro Monthly uses percentage billing, so zero credits do not stop that specific feature.
Who can buy add-on credits?
Only active subscribers can purchase add-ons. The current pack size is USD 20 for 4,000 credits. Add-on credits never expire and stay on your account even after cancellation.
What happens to my credits after I cancel?
Your subscription stays active until the end of the current billing period. Plan credits stop refreshing after that. Add-on credits remain on your account and can still be used later.
Where can I check my balance and usage?
You can find your current balance and recent credit consumption in Settings > Plan & Credits in the left panel. If something looks off, contact support with a timestamp and task link.
How can I optimize my credit usage?
Be flexible on outcomes, provide key details up front, and batch related requests so Pine can reuse context. For bill negotiation, tell Pine what outcome you will accept.
Can I see usage before starting?
Actual usage varies by request type, call time, research depth, retries, and follow-ups. Conversations use credits per message. Requests involving phone calls or computer actions typically run 1,500 to 3,000 credits each.
